Your appointments are very important to all of us at Lustre Skin Care. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24-hour notice for adjustments to your appointments and for cancellations. All our policies are designed to benefit our clients and provided in the best quality and excellent services for our clients.
Lustre's Cancellation Policy
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services they need. Therefore, please note the following:
• Notification given at least 24 hours prior to your appointment will receive no charges.
• Notification given less than 24 hours prior to appointment time, or failure to show up for an appointment, will be noted. After the third time either occurs, 50% of your service will be required
before another appointment can be scheduled. Your cancellation fee may be waived at the discretion of your licensed skin therapist.
As a courtesy, we send out an email or call to confirm your service appointments two business day prior to your appointment date. We do understand how easy it may be to forget an appointment, therefore, all our appointments are confirmed 48 hours prior via email or telephone for your convenience. Please ensure that we have your current email address and/or telephone number on file in order to be able to do so in a way that may be beneficial to you. It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid the cancellation fees.
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